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printer test page won't print from the tools menu under Windows 7 64-bit (262 Views)
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RTPNC6 Honor Student
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RTPNC6
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Registered: ‎05-28-2012
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printer test page won't print from the tools menu under Windows 7 64-bit

[ Edited ]

‎05-28-2012 04:03 PM - edited ‎06-02-2012 06:42 PM

I have the 8500A OfficeJect 910n printer install wireless. The XP machine can see the printer and can printer the test page via the web server in the printer. The Windows 7  64 Bit system can print to the printer w/o issue but cannot print the printer test page via the embedded web server in the printer. Windows 7 is using IE9, XP is using IE8. Any clues here/ Thanks

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Associate Professor Associate Professor
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Re: printer test page won't print from the tools menu under Windows 7 64-bit

‎05-30-2012 12:55 PM

Hello RTPNC6,

 

Welcome to the HP Consumer Printer Forums.

 

What happens when you try to print? Any errors? The more information you give, regarding the issue, the better chance you have at getting a resolution.

 

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
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RTPNC6 Honor Student
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Re: printer test page won't print from the tools menu under Windows 7 64-bit

‎06-02-2012 06:41 PM

No errors when I print. The embedded website works from a Windows XP system and IE8.

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RTPNC6 Honor Student
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Re: printer test page won't print from the tools menu under Windows 7 64-bit

‎06-02-2012 07:01 PM

Found the answer! I had to set the embedded server to use compatibility mode in IE9. Worked fine in Chrome so it wasn't the firewall or network setup.

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