Question
Reply
Honor Student
Posts: 3
Member Since: ‎02-24-2013
Message 1 of 6 (1,578 Views)

problem printing envelopes hp 7520

Have new HP PhotoSmart 7520.  Envelopes print incorrectly with delivery address at top of envelope.  Envelopes loaded in printer correctly, and correct envelope size selected in print properties.  One HP support tech said to load envelope in printer as "landscape" - which obviously cannot be done.  Also said to change page orientation to portrait.  Another tech says MS Word not supported by HP and to find another application to print envelopes.  Would not tell me which application to use.

 

Any possible solution other than return this printer? 

Reply
0
Provost
Posts: 40,962
Member Since: ‎01-29-2009
Message 2 of 6 (1,569 Views)

Re: problem printing envelopes hp 7520

Hi,

 

Do you have Word on your machine ? This is how it should look like, you need to feed envelopes the right way as shown:

    envlpp.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Honor Student
Posts: 3
Member Since: ‎02-24-2013
Message 3 of 6 (1,562 Views)

Re: problem printing envelopes hp 7520

Thanks for answer, but this solution did not help.  I am running Windows XP with Word 2003.  The illustration you provide is a feature that is not available in Word 2003.  Tried installing Word 2007 and still was unable to print correctly.  I have uninstalled 2007 because of conflict with 2003, which my client prefers.  The way you suggest to load envelope prints on the wrong side and still with delivery address about 1/4" from top edge. 

 

Evidently this HP printer is not compatible with older versions of Word.  Wish I had known before purchasing.  I did find envelope printing software that will print envelopes correctly, but with very limited font choice size and spacing.

Provost
Posts: 40,962
Member Since: ‎01-29-2009
Message 4 of 6 (1,557 Views)

Re: problem printing envelopes hp 7520

Hi,

 

Just check my XP machine with Word 2003, should be very close as shown:

 

    w2003.PNG

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Honor Student
Posts: 3
Member Since: ‎02-24-2013
Message 5 of 6 (1,553 Views)

Re: problem printing envelopes hp 7520

Thanks so much for the information!  I was able to print one envelope at a time thru Tools menu (but not an envelope that had already created and saved).  Can live with that as long as am able to print occasional envelope.

 

Wonder why HP tech support claimed Word 2003 not supported?  Am on about my 4th inkjet printer and never had a problem like this before.

 

 

Student
Posts: 1
Member Since: ‎03-31-2014
Message 6 of 6 (669 Views)

Re: problem printing envelopes hp 7520

Hi! Im having the same issue too. How do you print envelopes now?
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation