shaddow on color printing

[Phreding]

Thank you for the PDF files.  The images were very clear and indicate that your printer is failing the color plane registration process (Row 22 Column S).  This can be caused by many different factors both hardware and software.  Unfortunately we have gone as far as we reasonable can with the failure diagnosis.  There is no other detailed information that we can use to recommend a fix.

If the printer is under warranty, please contact HP at 1.800.474.6836.  You can inform them that you have unacceptable print quality due to an issue with the color plane registration.  It may help if you mention working with me on "Expert Day".  Ask for Technical Support and provide the printer's information such as serial number, model name, and product model number.  It's probable thay they will request the PDF files you sent me.  They can provide you with a list of options to have the printer replaced or repaired.

I'm really sorry the printer is not performing acceptably and I wish I could provide a solution.  Thank you so much for engaging on the forums and giving me a chance to address the issue.  I will use this experience to develop better calibration solutions in the future.

[adb2]

One more piece of input:  I now notice that very low toner warnings are on for all of the color cartridges.  Could this be a factor?  If the computer can't read any of the toner levels, maybe that is causing the nervous breakdown.

Actually, if I have to buy three color cartridges, the price of that would come very close to the $300 that a new color laser printer (same model) would cost at Best Buy.

I believe I have mentioned that I will be leaving for a month in Peru first thing Monday morning.  Therefore, if I do not reply to your messages, it is not that I have lsot interest.

[adb2]

Can I assume that sending the printer in for repair would probably cost close to the $300 that a new printer would cost, adding in shipping, etc.?  Is the CP-1525nw the printer you would recommend for light, quality work?

I would like to thank you profusely for all the time and energy you have put into this problem.  I sincerely hope it will help you with your future work for HP.  Please let me know how I can record with HP just how great your effort has been.

[Phreding]

I now notice that very low toner warnings are on for all of the color cartridges.  Could this be a factor?

In our opinion your diagnostic page indicates there is plenty of toner for the calibration process to complete properly.  We do not think low toner is a contributing factor.

if I do not reply to your messages, it is not that I have lsot interest.

I understand. I bet you’ll have a great experience (at least I hope you do) despite your failing HP printer at home.

Can I assume that sending the printer in for repair would probably cost close to the $300 that a new printer would cost, adding in shipping, etc.? 

I don’t have any experience with this kind of thing so my best advice is to call the HP customer care number and ask the Technical Support staff.

Is the CP-1525nw the printer you would recommend for light, quality work?

Yes, I do like the CP1525 over HP’s Carousel printers such as the CP1025.  However, I really like (and own) the LaserJet Pro 400 M451dn.  It might be worth investigating the cost of toner for your CP1525 versus 400 Pro.

I would like to thank you profusely for all the time and energy you have put into this problem.  I sincerely hope it will help you with your future work for HP.  Please let me know how I can record with HP just how great your effort has been.

Thank you for your kind words.  I appreciate them very much.  You can best record your satisfaction by clicking the “Kudos” button (which you already have).

I will talk to other engineers about your problem and maybe we can brainstorm some ideas of how to fix it.  Check back after you return from your trip.  (If you don't mind, I'll also send a message to the email you posted earlier).

Best Regards,