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we have an hp 6500a that is less than a year old and is acting up how do i get it replaced? (73 Views)
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barbschuyler Student
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barbschuyler
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Registered: ‎01-12-2012
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we have an hp 6500a that is less than a year old and is acting up how do i get it replaced?

[ Edited ]

‎01-12-2012 12:15 PM - last edited on ‎01-12-2012 12:17 PM by Moderator

This is the second 6500A that we have purchase, I purchased it because I have an 8500 that I really like and have had no trouble with, the 6500A has been nothing and I mean nothing but a headache!  The first one was sent back and replaced by your company because it was noisey and sticking when we tried to scan with it...when we got the new one it was the same noisey product but at least it worked now it will be a year old in March and it is stopping and resetting during scanning...so before I buy a different product I am asking you if the limited warranty will replace this one or not.  Thanks Barbara {Personal Information Removed} Office Manager, F.C. Tucker/O.C. Clark, REALTORS

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Distinguished Professor Distinguished Professor
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-JohnB-
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Registered: ‎11-22-2011
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Re: we have an hp 6500a that is less than a year old and is acting up how do i get it replaced?

‎12-31-2012 04:06 PM

Hi there,

 

If you are looking for replacement you can reach support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Best of Luck!

 

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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