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ginalea
Posts: 1
Member Since: ‎07-04-2012
Message 1 of 4 (2,547 Views)

why does my printer always go off line? how do i fix it so it stops doing that?

HP Deskjet F4500 Series the printer.  When I go to print, the printer is always offline.  I either have to unplug my modem/router etc and then plug it all back in to get the printer back on line, but when I do this, then my TV has to reboot/reload, too.  I don't like to have to do this.  Or, I have to connect the USB cable to the printer to print.  FYI, I don't leave my printer on all the time.  I only turn it on when I want to use it.  How can I fix it so it isn't off line everytime I turn it back on? 

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CherylG
Posts: 22,514
Member Since: ‎11-12-2008
Message 2 of 4 (2,538 Views)

Re: why does my printer always go off line? how do i fix it so it stops doing that?

Does the printer have a static IP? Setting a static IP is explained in Point E of the guide here:

 

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...


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alices13
Posts: 1
Member Since: ‎11-26-2013
Message 3 of 4 (479 Views)

Re: why does my printer always go off line? how do i fix it so it stops doing that?

My HP6300 series All-in-One printer is "Off-line". I have tried everything. How do I get it on-line?

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Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 4 of 4 (442 Views)

Re: why does my printer always go off line? how do i fix it so it stops doing that?

Hello alices13.

 

I understand your Officejet 6300 is stating "offline". Please reference this HP document to help you resolve this issue: 'Printer is offline' And The Printer Will Not Print.

 

I am going to recommend referencing this previous post from CherylG for assigning a static IP if your printer gets offline on a regular basic.

 

Let me know if you have any further questions.

 

Ashley

I worked on behalf of HP.
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