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01-29-2009 10:40 AM
I have a multifunction laserjet 3055. It is connected to the network via router. With my old computer (XP, SP2) all works ok. With my new computer (Vista SP1) I can print but is impossible to scan. It appears like an scanner in "cameras and scanners" but it is not possible to enter to the properties of the printer. Using some programs (open office) it is not possible to scan, too.
I have some problems with HP toolbox, too, but I'm not sure that there is a relation between the issues.
Can you help me?
thanks a lot,
02-22-2009 10:56 PM
I am having the same issue... I bought a new computer that came with Windows Vista x64. I tried to install the CD that came with my Laserjet 3055 printer and it didn't work. I went to HP's website and the only downloads that were available were printer only (PCL5 and UPD - PCL6).
Does anyone have an answer to getting my multi-function 3055 to FULLY work on my new machine??
02-23-2009 04:18 PM
Welcome to HP scanning world. I have had similar problems since January with a different error code message for my HP Officejet All-in-One L7555.. I have been in four internet chat sessions since then, probably 100 emails (usually telling to do exactly the same thing, ie uninstall and reinstall software), and today was on the phone with HP support for almost 3.5 hours and just got cut off on the phone line, etc. with HP cutomer support.
Here's the major catch though, I originally loaded this on an older laptop with XP Professional and had no problems with printing, copying, faxing, or scanning. On December 1, I bought a new laptop with Windows Vista (64 bit) Service Pack 1 and after loading the HP software sent for that operating system, first tried to scan in the beginning of January on this new laptop computer and got the HP CUE Flow Component has stopped working error and could not scan via HP Solution center. I have limited scan capabilities through PAINT or an executable file that I created as a shortcut on my desktop after one of my chat session representatives used it to launch the scanner. It has severe limitations but none like PAINT when trying to scan. After almost two months now of off and on trying to correct this with HP I finally got it put up the chain of Customer Support where they took over my computer trying to correct the problem but after uninstalling and reinstalling software about three times the same error occurs.
However, FINALLY, HP representatives (multiple ones today) admitted they have a software compatibility problem with Windows Vista that they are aware of and trying to correct. They said a "Senior Technical Representative" would contact me once a solution was found but would give no time tables. This kind of set me off, which created the over three hours with a representative on my computer (remotely) trying to correct the issue. Obviously the issue was not resolved.
If you've got Windows Vista on one of your computers and Windows some other operating system on the other, that could be your main problem on why it works on one computer and not the other because that is the experience I have had. Unfortunately I no longer have access to the old laptop to just try and run all my scanning form it (and shouldn't have to either anyway). HP software compatibility with Windows Vista seems to be a real problem. Not sure who really is to blame here ultimately but HP is selling products like mine saying they are compatible with Vista and obviously not all the functions of their machines are compatible. This I would definitely call false and misleading advertising. Their representatives really do try and correct your issues but they have been programmed to believe uninstalling and reinstalling the software will correct the issue when the issue is the software has not been written to be compatible with Windows Vista and they need to correct that issue.