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Honor Student
hegysk
Posts: 2
Member Since: ‎09-05-2013
Message 1 of 4 (179 Views)

6500A Plus stucks after start with fax sending failure loop.

After one fax sending try it has stucked with message "Repeat action after 0 seconds" and after few seconds or minutes it says "sending failed", then, again the first message "Repeat action after 0 seconds" every try of interaction with printer says "Busy" and shows again message 1 or 2.

Sorry for translations, I have It set in native language but point is the same i think.

Tried suggested resets with # and 3 or # and 6, several power unplugs, unplugged over night...

Nothing more to do...what do I do now?

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 4 (151 Views)

Re: 6500A Plus stucks after start with fax sending failure loop.

Hello,

 

What happens when you run the fax test?

 

Setup Menu>Tools>Run Fax Test

Honor Student
hegysk
Posts: 2
Member Since: ‎09-05-2013
Message 3 of 4 (133 Views)

Re: 6500A Plus stucks after start with fax sending failure loop.

Hello,

 

the problem has been fixed, in case, I suggest to try to call to the fax number with cell phone, afterwards, fax asks you if you want to cancel previous job (finally).

I tried a lot of suggested here (restarts. service menus etc...) nothing really helped.

Fax test ran failed due to wrong dialing tone or something like that, however, now it works properly.

Anyways thanks for your help!

 


Sincerely,

 

Andrej.

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 4 of 4 (126 Views)

Re: 6500A Plus stucks after start with fax sending failure loop.

Great!

 

Glad you could resolve the issue.

 

Also, thanks for the KUDOS!

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