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12-20-2011 02:59 PM
I have my 7510 successfully connected and working with my wireless network. ePrint services and Web services are on.
When I go to register with eFAX.com using the printer, I get the error: "No Connection" "your printer is not connected to a network". However, it IS connected to a network and works for everything else. I get the same error when checking for updates for the printer software from the printer console.
Anybody have any ideas? I've searched the forums, called eFAX.com, they said it's ALL HP's problem.
Thanks in advance.
12-20-2011 03:38 PM
I've run the wireless network test on the printer and everything "PASS"ed. I also ran the HP Network Diagnostic Utility from a Win7(64) service pack 1 system and it showed the printer on the network just fine. BTW: the printer sub-model(?) is 311a.
I get the identical error message when I, "check for product updates now" from the printer console.
I'm using a D-Link DIR-655 about 2 feet from the printer, no USB or Ethernet connection to the printer.
Thanks again on any help getting registered with eFAX, that's my goal. To get the free version, eFAX insists that I can ONLY do this from the printer console.
12-20-2011 07:47 PM
I had a chat with JMET03 from HP and he told me how to fix the problem:
connect to the printer's embedded server using the printer's static IP address and any browser (IE, firefox, chrome).
You should get a UI to the printer. Using the browser, select Home>Network>Networking and set the preferred and alternate DNS server addresses to 188.8.131.52 and 184.108.40.206 respectively.
Then I could register with eFAX. I haven't actually sent or received any FAXes yet, but this is progress.
Kudos to JMET03!
12-20-2011 08:51 PM
I still get the same error, "your printer is not connected to a network" when attempting to check for product updates.
02-19-2012 07:28 PM
I'm having this problem as well.
One thing I noticed is this:
- I turn the printer off / on.
- I go into Preferences, Web Services, and see that ePrint is ON.
- The printer is connected to the network; network test shows all is okay.
- I go into eFax and attempt to register.
- The eFax registration process says that ePrint is OFF, and offers to enable it.
- I tap Enable to enable ePrint.
- eFax registraiton fails with the "not connected" message.
At this point, if I go back and check the ePrint status, I see that ePrint is OFF. It seems like the eFax registration process is detecting that ePrint is OFF when it's ON, and turning it OFF when it offers to turn it ON.
Just a guess. Either way, it's not working.
04-09-2012 12:26 PM
THank you....Thank you....Thank you.... to the poster just before me....eyepaq I believe.
It was your keen attention to the fact that the eFax was turning "OFF" the eprint when it was supposed to be
turning it 'on".
I checked mine....it had been doing the same thing.
I then when, after going into "tools" and turning it on, I then hit the little icon at the top left (eprint icon) to confirm
it was still on and then immediatly tried the eFax again.
This time it bypassed the part where it asked me to "enable" eprint. It went through the entire registration
process......but this time....instead of an error...................it worked!!!! I finally have a number!!!!
I know how totally crazy this made me.....so I can only hope that someone manages to make theirs work through these hints.
04-15-2012 08:56 PM
Thank you for passing this on! I couldn't get ePrint configured because it said it wasn't connected to the internet - chaning the DNS addresses did the trick!
06-08-2012 02:21 PM - edited 06-08-2012 02:22 PM
and wme133 kudos for you for succeeding and still taking the time to post. i too was getting very frustrated slowly trying different things. thanks, your method worked.