HP Support Forums
Join in the conversation.
08-17-2009 05:48 PM
I'm scanning from my (new) 8500 Pro All-in-one to my Vista Business (x64) PC and am having problems with normal PDF's. They scan OK but arrive in a very large document that is about 4 times bigger than a standard 8.5 x 11. For example, a scanned PDF opens with Adobe (free) Reader showing the zoom set on 28% to view the whole page. Moving the Zoom to 100% displays about a quarter of the page. Where this becomes an issue is printing the PDF or electonrically faxing the PDF, causing the printer/receipant to get 4 pages for every 1 (or simply getting 1/4 of each page, which is worse). I've tried every combo of dpi, scan settings, document vs picture and can't figure out the right combo.
I've used the PDF Searchable option and it works as intended, resulting in documents that open in adobe on a full page around 100% (sometimes around 116%, but close enough) and I'd just use this advanced format but it causes the file size to be about 10 times larger than normal PDFs, which is an issue for our email system and document archive system.
Any direction would be very appreciated.
08-18-2009 04:18 AM
I've seen this issue if large PDF files not being printed properly. And the cause was an old version of Adobe Reader. 6.0 to be precise. I installed Reader 8.1, and it printed fine. Try that first.
PS: scans from any scanner will be zoomed. That's how it works.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
02-20-2010 01:31 PM
If you have Adobe Acrobat on your system you can scan to Printer (rather than to file) and select Adobe PDF as your printer. This will give you a normal size pdf image.
03-14-2010 10:12 PM
Ken,I am having some of the same problems or should I say a similar problem.When using the HP Solution Center to scan,I have experienced abnormally large scanned pictrures to a file which I tried to download to a an auction server,The pics are too largeat 1,000+ kb for the auction host website.Here is what I did to reduce the size of a jpeg picture,maybe it will work for you on PDF. On Scan Shortcut Window,Click on Picture to File(delivery to whatever file you want to save your picture or doc in), on Scan Shortcut Settings the Setup is Picture(Glass or Feeder),Click on Advanced Picture Settings,Output Resolution is 200 ppi,Color Type is Millions of Colors.When Scanning Picture From the Glass,click: Scan the entire scanning glass,then click OK.Scan to: Save to File.File type for me is jpeg(perhaps yours should read PDF),Do not change: Save to File Options unless yo want or have to do so.Click Scan.On HP Scanning Window: Click on: Crop icon and crop the picture if necessary.Then click on Re-Size Output icon-Change % Scale from 100% to 50%.Then click Finish. I am now able to download the large pics in a much better compressed form.I am downloading pictures at 25% of the original size. Just an idea for you to try something different. The HP techs could not give me this solution.I had to figure it out on my own.1356dsh-Steve
03-15-2010 03:35 PM
Thanks all for the help.
I've come to the conclustion that HP messed up a basic scanning function within the Solutions Center.
Dexter, I have the current Adobe Reader.
Loginnn, I don't have Acrobat.
Steve, I tried your solution and it worked, but as you know it's a lot of work to get a right sized scan.
Since posting last year, here's what I've done to fix what HP screwed up...
Scan Type: Document (Glass or Feeder)
Output Type: Black and White
File Type: PDF - Searchable <==== this is a key to the solution as HP sizes searchable documents a bit better
Advanced Document Settings:
PPI = 140
X Sharpen (all other options off)
Save to File Options:
PDF-Searchable (as mentioned above)
This produces scans that are about 106% in size/zoom thus the fax transmission (eFax) can basically see the whole page not just 1/3 or 1/4.
Note: you may have to play with your PPI to get the final output clost to 100%, don't forget to update your scanner shortcut each time before testing the new setting.... HP i really hate the solutions center, it's slow and not intuitive at all.
02-03-2011 10:25 PM
Ugh, I can't believe this problem is this old. My new scanner/printer (J4680) does the same thing. It's clearly just has some stupid bug when it sets the page dimensions of the PDF it creates. Acrobat Reader (and Foxit Reader, a different PDF reader) report that the file is 35" x 45" (when it should be 8.5" x 11"). It's not too big a deal (if I print, just need to set to "scale to fit" the output page size, and it will make it 8.5x11) but it's annoying, and I hate that if I try to view it actual size it shows up roughly 4 times as large as actual size.
I had an hour-long IM session with some jackass in tech support, trying to get him to understand the problem. Eventually he told me he couldn't help and he quit the session.
I would use the searchable PDF workaround (clear the file that gets created there doesn't have the same bug) but I can't figure out how to get it save the file as monochrome. It seems to want to override my monochrome setting and force it to greyscale, which serves to increase the size of the file (here I mean the amount of disc space needed to store the file, not the physical dimensions of the document) by a factor of 10.
And yes, HP Solution Center is absolutely painful to use. There's a good 5 (or more) second lag after _every_ button click.
01-16-2012 03:37 PM
Thank you. I don't have this issue with everyone who receives scanned documents from me, but it is a real pain when a client cannot print document to scale. This fix is just what I have been searching for! Thanks so much!! E