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02-17-2009 08:46 PM
Can anyone help? Thanks
I tried to scan and then save a 4x5 inch document tonight but my mac reported refused to save it to my disk, citing a "File create error." Again and again. The scanning part seems to work, but it won't save it as a file. So right now, I can't save anything that I scan.
No matter how many times I reboot my mac or how many times I uninstall/reinstall the HP_Photosmart_Installer.dmg. This applies to ALL file sizes and formats (jpg, png, tiff, etc). It simply refuss to create/save a file onto my desktop.
Printing from my mac to the HP device DOES work. Only scanning is the buggy part.
Computer: MacBook Pro, OSX 10.5.6
HP: c4280 Photosmart All-In-One
I have had problems with HP all-in-one devices every few months. And it is ALWAYS an issue with the scanner. Other times, it reads "usb not connected" or "unable to detect" errors. Even though everything is installed, both drivers and cables.I have written to HP numerous times. And they generally give me a rather texbook response to uninstall and reinstall. I do. And this only works SOME of the times.The bigger issue is that it just should not keep reappearing as a problem. And HP has not been very apologetic about that fact.
10-01-2009 06:56 AM
Sounds like it could be available hdd space, disc permissions, or a hdd/mac/system issue where the file is unable to be copied/create on the drive.
Make sure the scan resolution isn't something extraordinarily high in error. Ask the mac folks if they have a solution. older os's had an issue: http://support.apple.com/kb/TA20913?viewlocale=en_
02-10-2010 07:21 AM
I've been using an AIO C5280 for several years with Windows 32-bit XP. I successfully and frequently use the scanning function to save a scanned image to my computer. However, in mid-January, I suddenly received the following error when attempting such a scan: 'HP Cue Scanning Flow component has encountered a problem and needs to be closed' . Errors were reported out of Hpwukygrp.exe and msvcr90.dll.
Subsequent to this error, the function to save a scan to the computer disappeared altogether from the Scan menu on the printer and in the HP solution center. Now, I can only "Scan and Reprint" or "Scan to Memory Card."
HP has thus far been beating around the bush, with no solution to this problem in sight. They have been perfectly polite, but are also magnificently useless. None of their "fixes" work. I initially wondered if they had installed an automatic update on my computer while I was sleeping and screwed me 'n my XP in the process. Ah, the joys of being paranoid. . .
Ultimately, I had to manually clean the registry, the System32 folder, user applications folder, program files, and every other place that HP software/driver files were located to remove the AIO software. I had to do all of this because I was unable to remove HP software through Add/Delete Programs in Control Panel or through a non-Micorsoft uninstaller. When I clicked on HP in the installed software list and clicked Remove, nothing would happen. Thus, when when I attempted re-installation, the HP installer helpfully let me know that I already had the latest software installed and booted me out of the installation process.
As suggested in other posts, I am soon to become an ex-HP product user. The dismal lack of successful product support in this clearly widespread problem proves that HP is spending its resources and time on creation of new products, not so much on its current consumer base. Okey Dokey, HP. Got your message LOUD and CLEAR. bye bye now.