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TerriaDC
Posts: 1
Member Since: ‎08-06-2011
Message 1 of 3 (1,967 Views)

C310A - Message...."Try starting scan from computer. Refer to documentation for details" Help?

I recently purchased the HP Photosmart Pemium all-in-one printer. I get the following message when I try to scan... "Try starting scan from computer. Refer to documentation for details."

Not sure what "documentation" this message is referring to.

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wb2001
Posts: 5,237
Member Since: ‎09-28-2010
Message 2 of 3 (1,964 Views)

Re: C310A - Message...."Try starting scan from computer. Refer to documentation for details&quo

The manual discusses scanning from the scanner bed to the computer.

http://h10032.www1.hp.com/ctg/Manual/c02516929.pdf

 

Have you tried manually scanning from the HP Photosmart Software Suite?

 

Important: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer.

Source:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02453257&tmp_task=solveCategory&cc=us&dlc=en&la...

To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved.
You can render both Solution and KUDO

The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me points, and I perform better.

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MyerMyer
Posts: 3
Member Since: ‎09-20-2012
Message 3 of 3 (1,394 Views)

Re: C310A - Message...."Try starting scan from computer. Refer to documentation for details&quo

I get this message on the screen of the printer. What do I do next?

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