C310A - Message...."Try starting scan from computer. Refer to documentation for details" Help? (1862 Views)
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TerriaDC
Posts: 1
Member Since: ‎08-06-2011
Message 1 of 3 (1,862 Views)

C310A - Message...."Try starting scan from computer. Refer to documentation for details" Help?

I recently purchased the HP Photosmart Pemium all-in-one printer. I get the following message when I try to scan... "Try starting scan from computer. Refer to documentation for details."

Not sure what "documentation" this message is referring to.

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wb2001
Posts: 4,809
Member Since: ‎09-28-2010
Message 2 of 3 (1,859 Views)

Re: C310A - Message...."Try starting scan from computer. Refer to documentation for details&quo

The manual discusses scanning from the scanner bed to the computer.

http://h10032.www1.hp.com/ctg/Manual/c02516929.pdf

 

Have you tried manually scanning from the HP Photosmart Software Suite?

 

Important: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer.

Source:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02453257&tmp_task=solveCategory&cc=us&dlc=en&la...

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MyerMyer
Posts: 3
Member Since: ‎09-20-2012
Message 3 of 3 (1,289 Views)

Re: C310A - Message...."Try starting scan from computer. Refer to documentation for details&quo

I get this message on the screen of the printer. What do I do next?

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