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07-31-2009 08:06 PM
Solved! Go to Solution.
10-23-2009 08:59 PM
10-24-2009 05:00 AM
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I am an ex-HP Employee.
10-24-2009 12:07 PM
I have the same problem with a C5180 that developed just recently--within the last 4 weeks. I can scan and save to all file types except pdf and pdf-searchable. I get 2 error messages after attempting a save to pdf. The first says "Destination Component has encountered a problem and needs to close." The second says:
"An internal error has occurred while processing the document. Try one of the following
---restart the program
---restart the PC and try again
---Reinstall the Photo & Imaging Software and try again"
I have uninstalled all the HP imaging software I can find (including the OCR software) through the Add or Remove Programs window on the Control Panel and reinstalled from the HP provided cd. I have downloaded the most current Adobe software (9.0) and flash player. Nothing has corrected the problem.
My OS is Windows XP. Any help would get a big KUDOS.
10-24-2009 09:07 PM
I don't agree. There has to be a fix because for the last three years I have owned this C5180 and up until about 3-4 weeks ago, I was able to scan and save to pdf. Something has been corrupted and it is a matter of find what.