04-21-2009 06:55 PM
I'm having the exact same problem - hooked up to AIO via wireless network - no problems printing, but I get this communication error when I try to scan. I don't want to go through the painful unistall/reinstall process - it was so difficult to get this work in the first place. I am running OS 10.5.6. My husband has the same problem trying to scan from his PC - running Win XP - but he also can print. Lots of money for something that doesn't work!
BTW, I tried installing this HP product on my HP laptop and it caused all sorts of problems. You'd think HP printers would be compatible with HP laptops, at least!
04-30-2009 10:27 AM
Thanks for your posts
For those of you in a Windows Vista 64 Bit environment there were 2 critical patches for a wide variety of products that HP released in March and April 2009 which may address these issues.
OJ Pro L7555 download page which can be found here
for those of your with the C6180 please go here
Please let us know if this helps your situation
Thanks & regards,
HP Forum Admin
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
05-13-2009 12:44 PM
I am at my wit's end with my C6180 Vista 64-bit. it prints on my wireless network but does not scan back to computer like everyone else on the web is having. I have spent 25+ hours on the web downloading various stuff trying to fix it - the HP site and others. Deleting and repeating. Does a real fix exist? If not then I can save time but I need to know. ---NOTHING--- has helped up to now...
06-20-2009 08:34 AM
06-26-2009 04:08 AM
I sympathize with your problem since I have the same problem with my 6310. After spending in excess of 24 hrs on the phone
with their incompetent tech support in India I gave up with tech support. At one point they just about destroyed my computer
and it took me 8 hours with Dell to fix it. I finally contacted HP corporate and was called back by a case manager who offered me
a 50% discount on another printer eventhough my printer is still under warranty. I refused. Like you they will not honor their warranty. Luckily for me, I guess,
I spoke with the manager at the Staples store where I bought the printer and he agreed to take the printer back. HP refuses to honor
their warranty and they know they have a problem that they either don't know how to fix or don't want to. I've spent more time and money than I'll ever recoup for a lousy printer that costs $100. I'm done with HP. They're a lot of other manufacturers out their that make the same product, honor their warranties
and have good tech support. I'm going to find one of them.
07-02-2009 09:09 PM
I have a suggestion that may allow some relief for those using the C6180 AIO via TCP/IP.
There are several caveats, please note those listed below:
1. This is for Windows XP (it works on my HP laptop), I do not run Vista, so I do not know about that. Maybe turn off UAC and try??? (need to download the Vista drivers and modify the path arguments anywhere they show up below)
2. This method will not install the HP Solution Center and supporting software (I can't stand it and found that I was much better off using a freeware application called IrfanView to scan with. If there was anything missing from the printing side, I haven't noticed either, since the advanced printer settings seem to all be there in the Corporate download. Finally, I use the web interface of the printer to check the other status items that the HP Solution Center was so fond of nagging me about.
3. IrfanView supports "batch" scanning and I used a batch file to drive that function for a while until I hacked up my own utility in C# to drive the batch scan parameter construction with.
To utilize this workaround, you will need to download the "HP Multi-Function Products Driver Bundle - Corporate Only" drivers from:ftp://ftp.hp.com/pub/softlib/software8/COL161
After the download is complete, extract it to C:\Temp (make this folder if it doesn't exist - Spaces in path names will cause you much grief)
Then, make a folder in that dir called "!batch"
: Batch install for HP c6180 at ip 192.168.1.107
setup.exe %PARAM1% %IPADDRESS% %PARAM2%
To a new text file and call it HpInstall.bat
Change the IP address to that of your printer, and double click! (it shouldn't take long... Just make sure your printer is turned on before you try to install)
Then, download IrfanView from: http://www.irfanview.com
Setting up IrfanView is pretty straight forward, so I will leave you with the most important details only.
1. Batch scanning is handled by touching the 'b' key with the application main window in focus.
2. To handle batch scanning, you need something like this:
Anyway, once installed, open the IrfanView application folder and read the i_options.txt to learn more about the command line parameters.
There are many pitfalls here. So, do not move forward if you don't know how to use notepad to make a batch file; or if you think you'll be lost without the Solution Center.
Maybe if this is all over your head, you should see it as a challenge to learn something new and keep the use of the otherwise well built and quite reliable C6180 (once divorced from its bloatware).
07-02-2009 09:24 PM
Oh yeah, I should add:
The first thing you should do (if you decide to try the workaround above) is completely remove the HP software currently installed for your C6180 and reboot the PC.
Failing to do so would certainly cause problems.
Also, Vista users should really know what they are doing before doing any of the above. I don't even have a Vista install to try it on as the only license I ever owned was given away in return for 3 XP pro licenses - Sucka....
07-15-2009 06:53 PM
11-17-2009 02:16 AM
The attached document in:
resolved all my scan problems with the C6180 on a wireless network with Windows XP.
Due to changing IP addresses the HP Apps and drivers were corrupted.
Follow the instructions and no new installation is needed.
Thanks to Mr. Jasdev Singh!
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- HP All-in-One and Fax Product Family - Interpreting Error Codes in Fax Communication Error or Fax History Reports
- HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
- An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers