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12-09-2008 07:33 PM
12-10-2008 06:40 PM
12-10-2008 07:48 PM
12-11-2008 05:04 PM
There are more than one way to do scan, do you mean scan doesn't work at all or only the scan button on the device doesn't work?
1. You can scan from the HP solution center, click scan
2. press the "scan" button on the device - you need to set up the scan "destinations" first for this to work, especially when the device has been installed (on this computer or other computer) before.
3. from other apps like Paint, do "import image" or "aquire image" if these apps support WIA or TWAIN.
If only the Scan button is not working, it could be it was not "configured" properly, I would first check on the device's "setup", if there are any "scan to" destinations, because when you push that "scan" button, you can scan to email, scan to word document, etc, if a list is there, it will let you select one, if the list is empty, it wouldn't know what to do.
If there is a "scan to" list, did you choose one after press the "scan" button? could be it's waiting you to make that selection...
I am an HP employee.