CM415fnw scanning black - PLEASE HELP!!

[Shane69]

After 4 years, my LaserJet Pro CM1415fnw has suddenly started scanning solid black on both my Mac tower and MacBook Pro! I can still colour print normally (verified by a test print).

When attempting scaning the scan head moves as normal. I have updated to the latest firmware (at lest what I think is the latest firmware) via the HP site. I have attached the images below in the hope someone will recognize the problem and can help...

     

Scan1 - A4 colour scan             Scan2 - A4 colour scan

75dpi of red envelope               75dpi of red envelope

with scanner lid down               with scanner lid up

[sandytechy20]

@Shane69

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting are scan quality issues. I would like to help you out with this issue today.

However, I will need a few details to provide an accurate solution,

• Open the scanner glass, initiate the scan and check if the scanner light is lit up and moving across the scanner glass.

Meanwhile:

• Clean the scanner.
• Change the scan settings.
• Reset the printer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[Shane69]

Hi Sandytechy20,

Thanks for your guidenece. I've dome as you aked and there is no scanner ight lit up on the scanner head. The only light showing is a small red light on the underside of the scanner head.

How do I proceed?

Cheers,

Shane.

[sandytechy20]

@Shane69

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

It seems to be a hardware issue.

I request you to contact HP Phone support for assistance.

If you feel I have answered your question and concerns,

Please click the "Accept as Solution" button and the "Thumbs Up".

Cheers.