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Can not scan to my computer. (56 Views)
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al-4-pat Student
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al-4-pat
Posts: 1
Registered: ‎08-04-2012
Message 1 of 2 (56 Views)
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Can not scan to my computer.

‎08-04-2012 05:52 PM

I have just set up my new HP deskjet 3050a on my windows 7 Computer. If I use the usb cable it will not scan to computer. I get  a message on the printer  activation lost, or compyter not found, ensure software has been installedon computer.  If I try to scan wirelessly my computer will not even give me the option to scan to my computer. What am I doing wrong?

Alan

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Shane_R
Posts: 7,833
Registered: ‎11-28-2011
Message 2 of 2 (24 Views)
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Re: Can not scan to my computer.

‎08-06-2012 01:22 PM

You're not doing anything wrong.  There is a problem with the software for the printer that's causing this.  The only work around is to uninstall the printer and reinstall it using a USB connection only.  If you try to use the wireless this will come back up.  The only thing that can fix the problem is a software update, but I don't know if one is planned or not.  Sorry.

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