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08-04-2012 05:52 PM
I have just set up my new HP deskjet 3050a on my windows 7 Computer. If I use the usb cable it will not scan to computer. I get a message on the printer activation lost, or compyter not found, ensure software has been installedon computer. If I try to scan wirelessly my computer will not even give me the option to scan to my computer. What am I doing wrong?
08-06-2012 01:22 PM
You're not doing anything wrong. There is a problem with the software for the printer that's causing this. The only work around is to uninstall the printer and reinstall it using a USB connection only. If you try to use the wireless this will come back up. The only thing that can fix the problem is a software update, but I don't know if one is planned or not. Sorry.