Can't Use Scanner: Photosmart C4180

[capdiy]

I have been on line with HP experts for 2 days now. Have uninstalled and reinstalled many times but still get the same error message when I try to scan "unexpected internal error". The printer works fine. I am using Vista.

ANY SUGGESTIONS ?

Thanks

[vicksy]

I'm having the same problem, I would like to know if anyone knows of a fix for this.

[Charlee51]

I have spent two days trying to figure out why, all of a sudden, I can not scan to my C4280 All in One Printer.  I have uninstalled and reinstalled the software, I have downloaded the updated driver...rebooted...what next?  I still get a "communication" error message.   I have Vista 32 bit for an operating system.  Has anyone else experienced this?  Is there a solution?

[TX_JBK]

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Charlee51 wrote:

I have spent two days trying to figure out why, all of a sudden, I can not scan to my C4280 All in One Printer.  I have uninstalled and reinstalled the software, I have downloaded the updated driver...rebooted...what next?  I still get a "communication" error message.   I have Vista 32 bit for an operating system.  Has anyone else experienced this?  Is there a solution?

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For Vista

Click the Windows icon ( ), click Programs , and then click Accessories .
Click Paint .
Click File , and then click From Scanner or Camera .
Click Scan . 

XP

>Click Control Panel

>Click Printers and Other Hardware

>Click Scanners and Cameras

>Double click on HP Printer Icon

>Click Next then you should be able to scan manually

MAC

To scan an image:

Choose Apple menu > System Preferences, and then click Print & Fax.

Double-click your Scanner in the list at the left.

Click Scanner.

Choose how to scan your images:

If you have a document-feeding scanner:

Scanning pages with a document-feeding scanner
If you have a flatbed or transparency scanner:

Scanning images with a flatbed scanner 

I found this solution here:

http://www.techsupportforum.com/forums/f109/hp-photosmart-c4280-usb-not-connected-238601-2.html