Can't print. The machine start but the papper are not moveing.

[leffe5005]

Hallo!

I can't print. The machine start but the papper are not moveing. It said it no papper in it, but it is papper in the box.

I have download new drivesr from HP, and also follow all yuor rutins with papper, cleaning rubber wheels, and taked out the electric cord and restart the printer after 15 sec or 30 sec etc...

Printer: HP Photosmart 7520, serie [Personal Information Removed], buyed 12-02-2015

Could you solve the problem?

Yours sincerely

Leif 

[Chimney_83]

Welcome to HP Forums @leffe5005,

Thanks for the post. 

I see you are facing an issue with your printer not accepting the paper. Happy to help. 

Have you tried a different size paper?

Kudos to you for check the paper guides and cleaning the rollers.

Recommend you to check the paper setting on the computer or application you are using on the computer. Refer to this HP Article. 

Also, try to perform a firmware on the printer and check if it resolves the issue. 

If the issue persists, please contact our phone support for the service options. 

Keep me posted. 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

[leffe5005 · Accepted solution]

I have buyed an old printer/Leif

[Chimney_83]

Thanks for the reply, is your printer working fine or do you need further assistance. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

[leffe5005]

The solution was bad because i buyed the same but old printer for cheap money. And now I have more problems.
The Eprint didnt work after installation of new drivers in my 7525 printer and the support said they couldt hela me.
Bad PR for HP!!

[Chimney_83]

Thanks for the reply, for ePrint to work the printer needs to be connected to your wireless network and the web services on the printer front panel need to be enabled. Refer to this article for assistance. 

Please share the screenshot of the error you are receiving. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[leffe5005]

Hallo!
I have read the artcle and the problem its still there.
I have my Photosmart 7520 and no Eprint, thats it!
How difficult will it be?
For your PR send service technician to solve the problem!

[Chimney_83]

Thanks for the reply,

 I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.