Can't scan to email

[DTS2017]

When trying to scan to email, on the printer keypad it states that I need to sign in first.  What exactly am I supposed to sign into?

[Dragon-Fur]

@DTS2017

Double check the Scan-to-Email settings (Scan to Email Wizard) to ensure:

• Mail program is installed on the computer (Outlook, Thunderbird, other "installed" program / client)
• Email address to be used includes the UserID and login password necessary to access your email account
• Mail program, if using "POP" (or iMap) includes the correct SMTP settings

Example > Video >> Contributed by greenturtle: Scan to Email setup and use

Excellent, concise help from ShlomiL:

Scan to email

Office Jet 8610 - Username or password is incorrect

If you have already adjusted the Scan-to-Email settings (Scan to Email Wizard) and that the mail program you are using is an installed application / program on the computer (as opposed to trying to use your Web-based email login),

Check your email login -- if engaged, disable "two step verification" login

If "two step verification" is engaged (enabled) and you do not wish to disable the feature, create a separate email address for the sole purpose of using Scan-to-Email (and do not set up the two-step login).

Reference Documents:

• Yahoo - Two-step verification for extra account security
• Gmail - Turn off 2-Step Verification

Reference:

Dragon Document - Help, suggestions, video links, and examples:

Install Full Feature Software - Printer

Section:  Scan to Email

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[ShlomiL]

Hi,

Apologies for jumping in, the described behavior occuor due to your printer settings for Digital Scanning to Email configuration.

Swipe your finger from the top of the printer screen to the bottom and tap the WiFi or the Ethernet icon, then locate your printer's IP address.

Browse this IP from your computer to access its homepage.

Open the Scan tab.

Under Scan to Email click on Scan to Email settings or Outgoing Email Profile.

Locate the Sender drop down menu and change it to blank, the other option require logging into the printer and therefore the requirement to sign in.

Apply the changes and try scanning to email from the front panel again.

Shlomi

[Dragon-Fur]

@ShlomiL

Thanks!

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[DTS2017]

Thank you Shlomi!  That worked and I can now use the email to scan function on the printer keypad.  However, now it keeps saying connect to server, check server name and address. 

[ShlomiL]

You are welcome @DTS2017,

What email service do you trying to set?

What are the results when you press the Test button within the same page of the printer homepage?

[DTS2017]

ShlomiL,

My internet provider is Comcast.  I'm not at home right now, but if I remember correctly on the printer it was saying can't connect to servcer and on the computer it was saying that the name and address was incorrect (I think), I would have to check for sure when I get home.