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HP Recommended
HP OfficeJet Pro8725
Microsoft Windows Vista

HP Scan doctor reports 'Cannot communicate with printer device" upon test scan.  Scan Doctor reports that devices pass all tests except HP Twain Scan as process was cancelled by user (!!! - I did no such thing). I have turned all devices and router off and on, turned off blocking firewall software etc, etc, etc.  How do I resolve HP Twain Scan issue?

2 REPLIES 2
HP Recommended

Hello, 

 

I'd suggest you to uninstall the printer software.

Check for OS updates and install them.

Download the software by visiting http://support.hp.com/us-en/drivers

 

However there are alternatives to scanning using HP Printer software....

1> You may key in the printer IP address in to a browser ( IE or firefox ). And scan using WEBSCAN feature.

2> or Scan using MS Paint.

Regards,
Jabzi

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HP Recommended

Thanks, Jabzi, the Webscan solution workds for a text scan, but I am trying to scan and crop pictures and don't see how to do that with webscan. The issue seems to be with HP Twain Scan.  Do you know if there is a rix or reload of this software or driver?

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