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07-19-2012 04:09 PM
when i click on the icon ,,, hp deskjet 2050 j510 series scan ... the ... hpscan.exe ... starts to run and then it just stops ...
can anyone help me ??
07-20-2012 04:39 PM
07-23-2012 11:21 AM
07-23-2012 03:00 PM
I am using xp home edition ...
i uninstalled and reinstalled and still have problem ...
I have NOT done any maint. to system ...
07-23-2012 03:48 PM
07-23-2012 05:04 PM
system = windows xp / home edition / version 2002 / service pack 3
computer = intel (r) / pentium (r) 4 cpu / 2.20 ghz / 2.19 ghz / 512 mb of ram
07-23-2012 05:27 PM
07-23-2012 06:09 PM
I ran the hp scan doctor and it told me to uninstall and reinstall (using download) and the problem is still there ...
07-23-2012 06:19 PM
Something strange is going on. At this point I'm going to have to refer you to call into tech support, if you're in warranty. You can check your warranty status here. The number to call is 1-800-474-6836 in the U.S. and Canada. International users click here. If your out of warranty, tech support will have to charge you for help. Let me know what happens. I'm going to keep digging around for more information on what could be causing this failure. If I find something, I'll post it here.