Communication problem when scanning

[pipeio]

Hi all

I have a brand new C4280. Copying and printing woks correctly but when I scan from the button printer or the HP solution center, it prompts an error, something like "Communication problem with the device. Be sure you are device is correctly plugged ..."

I have XP OS. I have already tried each one of the solutions in the page "An error occurred while communicating with scanning device' Message Displays in Windows XP When the Device is Connected to the Computer with a USB Cable". I still face the same issue.

Please, does any one know how to solve this problem?

Thank you in advance.

[CharlesHP]

Did you try the "Scan Settings" and "Scan Destinations Settings", you might need to run these first. If getting the same message, I would reinstall the device.

[Poindexter]

I am having the same problem.  I followed all of the steps given on the website and I still get the error message.  I have windows XP  sp3.

[Poindexter]

I clicked on the HP photo and imaging icon and was able to scan from there. 

[pipeio]

Hi all

Well, it's a long time since I wrote the post, but just tell you guys that I solved the problem buying a more expensive USB cable in a posh commercial center.

Simply like that. It seems that the serveral cheap cables that the computer shop sold me were not working with this printer.

Good luck for everybody.

[Abhatt]

HI,

    I think you should try a level 4 uninstall (If not using a HP computer) or level 3 uninstall

restart the computer.

   Rename the Twain_32 folder to twain_32old from C:\Windows then delete everything except the folder named as 3 from C:\WINDOWS\system32\spool\drivers\w32x86

uninstall every printer entry from device manager.

restart the computer.

  try reinatalling the drivers using a custom install

onyly install the following

Printer drivers(most likely to be the first entry)

HP Imaging device functuions

HP solution center

Please keep me updated about the progress (whether it works or not)

                                                                     Anuj Bhatt

                                                                     HP