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12-20-2008 03:43 PM
I purchased a new HP Pavillioion a6607c desktop and have a Conexant PCI Soft Data Fax Modem installed. Unfortunately, I just found out that the internal modem is not voice capable. I have Highspeed Internet and a landline via Comcast. The landline is dedicated for home incoming and outgoing calls as well as sending and receiving faxes BUT now that I have upgraded my computer and the modem is not voice capable, I cannot use Ventafax (software program for fax/answering machine) to utilize the landline for both fax/voice.
I have contacted HP who tells me to contact the store I purchased the computer. I contact Costco and they tell me to contact HP. I get HP online support and they tell me to contact my local vendor??
I have searched high and low via google to find out if this is a simple software update or do I have to physically purchase and replace this modem to a voice/data/speakerphone modem? No information is available.
I'm stunned in 2008 that my modem is data only as I thought voice capable/enabled was standard since the 1990s!! Can anyone assist with information?
01-16-2009 12:41 AM