-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Printers Archive
- Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N...
Create an account on the HP Community to personalize your profile and ask a question
10-03-2013 09:21 AM
Hi ntakpe,
I understand after updating the firmware of the printer you've not been able to scan to email as it gives you an error of "incorrect credentials". Do you have a Windows or a Mac based computer?
I recommend removing the scan to email setup that you have now and just recreating it. Click on the link below and it will explain how to do this:
Let me know how it goes!
Thank you,
10-08-2013 02:34 PM
I am having problems configuring HP Officejet Pro 8600 Plus to "scan to email" to an iCloud account. I have tried smtp.mail.me.com and Port 587 as Apple recommend but nothing. This all worked fine a few weeks ago. The error says it can't send test email.
I have reset my Apple password and also deleted my saved credentials, and tried ports 25 and 4?? (can't remember the nos) but still nothing. Can anyone help?
(I have tried rebooting everything but still nothing)
Frustrated....
10-10-2013 07:34 AM
Hi Nic_la_la,
I understand your HP Officejet Pro 8600 Plus is unable to scan to email any longer. I will be happy to assist you with resolving this issue. Please, click on the link below and follow the steps from "PrintDoc":
Note: When you are setting the Manual IP address, just type in the same IP address that you see on the network configuration page that you print. (This will make sure that you will not disconnect from the network).
Let me know if this works!
Thank you,
10-21-2013 04:51 AM
Hi,
Is it possible that, in order to scan to my company Exchange email address, I need to configure my home internet provider's SMTP server (in my case smtp.pt.lu), with port 587 ? With SSL ?
If so, do I have to put my Exchange credentials for this to work ?
Thanks for your answer,
Jappe.
10-22-2013 06:51 AM
Hi Jappek,
Do you also have an HP Officejet Pro 8600 Plus (N911g)? Technically, yes, that should work. Also, you would have to use which ever email that you actually sign in with for this to work. Have you looked at this post from fernande-hp?
Looking forward to your response!
----------------------------------------------------------
Hello again Nic_la_la,
I'm glad the issue is all cleared up now! If you have any other questions, feel free to post back.
Thank you,
12-27-2014 04:48 PM
This was great advice that worked. Thank you!
I was able to add multiple email addresses, but I am noticing that MicroSoft related addresses are not working:
msn.com
hotmail.com
Any ideas?
Other domains are working fine thanks to your advice.
Didn't find what you were looking for? Ask the community