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Top Student
poohshaw
Posts: 8
Member Since: ‎03-21-2012
Message 1 of 7 (183 Views)
Accepted Solution

DESKJET 3052A error message "computer not found".

hooked up wirelessly, Windows 8 , error message "computer not found" when scanning, went in circles with Print & Scan Doctor

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 7 (169 Views)

Re: DESKJET 3052A error message "computer not found".

Sorry that you are having a problem with the printer not being found. 

 

Were you able to scan before?

 

How are you connected, USB or wireless?

 

You can try to disable your firewall and your anti-virus.

 

 

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Top Student
poohshaw
Posts: 8
Member Since: ‎03-21-2012
Message 3 of 7 (157 Views)

Re: DESKJET 3052A error message "computer not found".

I have not been able to scan before, it was the first time I tried and I got the error message "computer not found". I am connected wireless. I will disable my firewall and/or anti-virus. Thank-you for responding.

 

 


Rudy1906 wrote:

Sorry that you are having a problem with the printer not being found. 

 

Were you able to scan before?

 

How are you connected, USB or wireless?

 

You can try to disable your firewall and your anti-virus.

 

 


 

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 4 of 7 (146 Views)

Re: DESKJET 3052A error message "computer not found".

Try to plug the printer into the computer with USB.

 

Then try to scan. Let me know the results.

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Top Student
poohshaw
Posts: 8
Member Since: ‎03-21-2012
Message 5 of 7 (137 Views)

Re: DESKJET 3052A error message "computer not found".

I will try that and let you know. Thank-you.

Top Student
poohshaw
Posts: 8
Member Since: ‎03-21-2012
Message 6 of 7 (114 Views)

Re: DESKJET 3052A error message "computer not found".

I connected the printer to the laptop with a USB and it is now scanning with and without the USB cord. Thank-you for your help.

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 7 of 7 (110 Views)

Re: DESKJET 3052A error message "computer not found".

Glad to hear everything is working correctly. If you run into anymore problems or have questions, feel free to ask.

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Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
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