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Honor Student
Posts: 3
Member Since: ‎01-23-2014
Message 1 of 4 (379 Views)

DS 9200C Stuck on ready

Hi,

 

I have a DS 9200c over seas that is giving my users issues. Right now this DS  is stuck on ready and I cannot connect to it. Does anyone know what could be the issue and how could I get this ds working again ?  Cold reset? Enable/disable LAN?  cold reset with harddrive pulled?

 

thank you

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Regents Professor
Posts: 4,601
Member Since: ‎01-17-2009
Message 2 of 4 (368 Views)

Re: DS 9200C Stuck on ready

Have the user go thru the menus on the sender to get to the configuration page on the display or at least the network settings. Most likely the ip address has changed so you can not access the web browser.
Honor Student
Posts: 3
Member Since: ‎01-23-2014
Message 3 of 4 (354 Views)

Re: DS 9200C Stuck on ready

I had to get someone to pull the hard driver to get to the confgiuration page. when they ping the machine they get a response back of destination host unreachable. this machines MAC has already been added to our ACS server.  The user says they see network conectivity to the machine from the lights on the back.  

Honor Student
Posts: 3
Member Since: ‎01-23-2014
Message 4 of 4 (345 Views)

Re: DS 9200C Stuck on ready

The switch just needed to be reset...

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