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Prometheusmfd
Posts: 1
Member Since: ‎06-12-2012
Message 1 of 2 (1,536 Views)

Deskjet 3052a not scanning, scanner not connecting to computer

My all in one printer refuses to scan. Out of the Windows and Mac, it scaned a handful of times to the mac before spinning its wheels over it. It would not recognize the windows computer at all.

I have already ruled out firewall, wireless, installation, and processor.

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 2 (1,520 Views)

Re: Deskjet 3052a not scanning, scanner not connecting to computer

Hello Prometheusmfd

 

While this program won't work on the Mac try the HP Scan Diagnostic Utility first. Since you are having scanning problems with both your PC and Mac there is a chance it might be hardware related. Also what troubleshooting have you tried already?

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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