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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 11:59 AM

HP Recommended
Product: HP Envy 5660
Operating System: Microsoft Windows 10 (64-bit)

Reinstalled printer but cannot find desktop icon  for scanning  faxing   and copying    and printer ink levels

 

Thank you for your assistance

 

Tom48va

5 REPLIES 5

‎03-22-2017 12:13 PM

HP Recommended

@tom48va

 

Welcome to HP Support Forum. Probably Windows 10 buries HP Printer Assistant in HP group/folder. Please try

 

(a) Hit Windows key,

(b) Scroll down apps down to HP group/folder,

(c) Expand HP group/folder,

(d) Right click HP printer and Pin to desktop.

 

You can also Pin to Taskbar from desktop if you wish

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-22-2017 12:20 PM

HP Recommended

click Window icon> All Apps> HP> Product > you will get your print and scan options here. Hope this helps!

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
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‎03-22-2017 12:57 PM

HP Recommended

Hello, 

 

Normally, after the Printer software installation is complete, you'd see  Envy printer icon on desktop.

 

If you dont find the HP Envy printer icon on desktop, you can create one. Please find below steps that should help you doing so.

 

goto Control Panel > Devices and Printers > right click on the printer icon and then click on Create ShortCut , click YES  to create a shortcut on the desktop. 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎03-23-2017 06:47 AM

HP Recommended

Now what I am getting   is a small white box on my screen and it says   the HP symbol  and the words HP Support  Assistant and when i move the cursor over the box   i get  the buffering icon.

 

Thanks

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‎03-23-2017 06:53 AM

HP Recommended

Hello, 

 

I'd suggest two steps that should resolve the issue.

 

  1. Check for Windows Update, download and install them. Now try double clicking the shortcut. If it doesnt work, then go to below steps.
  2. Uninstall the printer software, restart the PC and download the printer software from http://support.hp.com/us-en/drivers and install the printer.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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