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Honor Student
jimccjr
Posts: 2
Member Since: ‎08-05-2013
Message 1 of 4 (449 Views)

ENVY 100 D410 All-in-One - Scanner produces Rainbow Colored Vertical Lines

Hello,

 

At some point, the scan feature of this sexy printer began to produce an output that resembled rainbow colored vertical lines. I've tried power cycling, cleaning, checking for software updates, etc. Nothing seems to help.

 

Has anyone else had this issue? Any solutions?

 

Thanks!

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 4 (434 Views)

Re: ENVY 100 D410 All-in-One - Scanner produces Rainbow Colored Vertical Lines

Hi Jimccjr,

 

I see that you're having problems with your scanner.  I would take a look at the document below.

 

 

Scan Quality 

 

 

Let me know how it goes.  

Honor Student
jimccjr
Posts: 2
Member Since: ‎08-05-2013
Message 3 of 4 (430 Views)

Re: ENVY 100 D410 All-in-One - Scanner produces Rainbow Colored Vertical Lines

This link has an image of what the scan output looks like (see second photo):

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup-e-g-Windows-8/The-scanner-in-my-HP-Env...

 

From what I can tell from searching Google, it appears to be a hardware issue (defective scan sensor). Since the $350 printer is out of warranty, I'm out of luck.

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 4 of 4 (414 Views)

Re: ENVY 100 D410 All-in-One - Scanner produces Rainbow Colored Vertical Lines

Jimccjr,

 

Thanks for the reply.  If the scan output looks like the picture displayed then you will have to consider replacement options.

 

If interested you could call Hp at 1-800-474-6836 and ask about the upgrade program.

 

 

 

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