ERROR GENERATE WHILE SCANNING

[AMITAVAS]

I AM USING DESKJET 2132 ON WINDOWS 7 (64BIT), AND .NET 4. BUT WHILE SCANNING ,A ERROR GENERATED AND STOP SCANNING.IF I RUN THE SCAN DOCTOR , WINDOWS STOP DEVICE MANAGER AND REPORT SHOWS NOTHING ON SCANNING DRIVER.

PLEASE  SOLVE MY PROBLEM...

THANKS

[sandytechy20]

@AMITAVAS

Welcome to the HP Forums. I would be happy to help you with your HP DESKJET 2132 printer. I understand that you are unable to scan and you have already done some preliminary troubleshooting. 

However, I will need a few details to provide an accurate solution,

• How is the printer connected to the computer, wired or wireless?
• Provide me the error message you are getting while scanning.

Meanwhile:

• Open the scanner lid and press copy.
• Check if the scanner glass is moving across the screen.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

[AMITAVAS]

the said device is working perfectly on windows xp.but on windows 7 , does not. hp scan doctor shows scann driver error after  device manager.exe stopped by windows7.there is no problem to print or copy.

[sandytechy20]

@AMITAVAS

I thank you for your response and understand the situation well.

• Please update the printer driver to fix this issue.
• Click here and update the driver.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[AMITAVAS]

i have updated driver as link provided. but the problem is remain same. scaner stop working.

[Jeet_singh]

Hi @AMITAVAS,

Thanks for the update,

I appreciate your time and efforts,

I understand you have tried the steps suggested and still having the issue while scanning on your HP Deskjet 2132 printer. Don't worry as I have a few other steps which should help you to resolve this issue,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:

First, unplug the USB cable from the printer if present.

·         Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.

·         Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

·         Restart your computer.

·         Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.

·         Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

·         Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

·         Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

·         Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

·         Under print server properties, go to drivers - remove any entry there as well.

·         Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

·         Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.

·         Now restart your computer again.

·         Open the Run window again, type “services.msc” and press ok to get services window.

·         Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

·         Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

·         Repeat the same exercise on “Function Discovery Resource Publication” as well.

·         Click on http://ftp.hp.com/pub/softlib/software13/COL60948/al-146800-2/DJ2130_61.exe   and install the software.

·         Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck!