Empty document feeder thinks its loaded - can't scan from glass (867 Views)
Reply
Honor Student
Bob7
Posts: 2
Member Since: ‎07-04-2011
Message 1 of 2 (867 Views)

Empty document feeder thinks its loaded - can't scan from glass

I have a brand new C410a that always tries to feed from the document feeder - even when empty.

 

It will not scan from glass.It just gives me a message to adjust the paper that never comes throught the feeder.

 

Its default state is "Copy - Original Loaded" with nothing in he feeder.

 

Its scans fine from the feeder. It is not jammed in any way.

 

I have tried rebooting the printer..

 

How does it "see" documents in the feeder? 

 

Honor Student
Bob7
Posts: 2
Member Since: ‎07-04-2011
Message 2 of 2 (865 Views)

Re: Empty document feeder thinks its loaded - can't scan from glass

Nevermind.

 

The feeder lid was not easily seating completely, which caused the paper indicator that dangles from the lid to not align.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation