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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-30-2014 11:59 PM

HP Recommended

Installed today; everything works fine but will not scan in color, greyscale only...

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2014 12:11 AM

HP Recommended

Hi,
Assuminug you have a Mac and you are scanning from the front panel of the printer, the default scan workflow configured to scan documents as Black and White. Make sure to change the scan settings to scan documents with color:

1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the Scan Tasks tab.
4. Select the affected shortcut and click on Edit... (or just double-click the shortcut).
5. In the section of Scan from an HP Device click on the blue triangle or the Show Details button to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Mode
7. Now select the Color option and then click on OK to save the changes. The next scanned document using this workflow will appear in color.

 

If you use a different operating system please clarify your OS and software used to scan.


Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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9 REPLIES 9

‎05-31-2014 12:02 AM

HP Recommended

using iMac... thanks

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‎05-31-2014 12:11 AM

HP Recommended

Hi,
Assuminug you have a Mac and you are scanning from the front panel of the printer, the default scan workflow configured to scan documents as Black and White. Make sure to change the scan settings to scan documents with color:

1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the Scan Tasks tab.
4. Select the affected shortcut and click on Edit... (or just double-click the shortcut).
5. In the section of Scan from an HP Device click on the blue triangle or the Show Details button to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Mode
7. Now select the Color option and then click on OK to save the changes. The next scanned document using this workflow will appear in color.

 

If you use a different operating system please clarify your OS and software used to scan.


Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-31-2014 12:19 AM

HP Recommended

thanks

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‎03-30-2015 06:56 PM

HP Recommended

Hello,

I followed the instructions carefully but there is no such thing as "mode" when I reach the screen (attached).  None of the other clicks take me to color.

I hope you can help - I have a MacBook Pro.

Thank you, Sharonahp_screen.tiff

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‎04-01-2015 02:25 PM

HP Recommended

I am having the same issue as Sharona. I do not see a mode. I am also using an iMac.

 

Thanks,

Mia

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‎05-17-2015 02:58 AM

HP Recommended

Hi, I am using a i mac computer. 

The problem I have is my HP Envy 4500 wont scan anything in colour.

It used to scan in colour but not anymore

Does anyone have any ideas?

 

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‎05-19-2015 08:19 AM

HP Recommended

Hi Everyone!

 

Welcome to the HP Forums!

 

Please, see this post, Re: Just installed my hp envy 4500, it wont scan in color when using document pdf setting, by my colleague @Sunshyn2005.

 

Hope this helps! :generic:

 

“Please click the Thumbs up icon below to thank me for responding.”

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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‎05-19-2015 12:40 PM

HP Recommended
All sorted now.
Scan now scans in colour.
Thanks.
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‎01-21-2017 10:52 AM

HP Recommended

How did you fix this problem?

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