Question
Error Communicating with OfficeJet 7310 Scanner
Replies (21)
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Honor Student
mpcsmc
Posts: 3
Member Since: ‎07-22-2010
Message 11 of 22 (1,549 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

I have an officejet pro L7780.  Just yesterday i started getting the "error communicating with scanner" message.

I cannot scan, no matter what.  Print functions fine.

It's on a wireless network, all configurations look fine, ports unblocked, etc.

Only the scanner function is a problem.

 

Any advice?  This just started yesterday (7-21-2010).

Tutor
KB41786
Posts: 9
Member Since: ‎07-25-2010
Message 12 of 22 (1,519 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

I am experiencing the same problem with my Officejet 7310 and I have a very similar computer to yours (TouchSmart) with Windows 7 (64bit).  Has anyone found a solution?  I have unistalled and completely downloaded and reinstalled the printer software six (6) times to no avail.  The scan completes and then the exact same error message you described in the first post appears and deletes the scan before it can be saved.

Student
DougFC
Posts: 1
Member Since: ‎10-22-2010
Message 13 of 22 (1,442 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

I am seeing the same error message (attached).HPScanError.jpg

 

Windows 7 Home Premium

HP Pavilion dv7 Notebook PC

Intel i5 M 430@2.27GHz

4.00 GB RAM

64-bit OS

 

Thanks,

Doug

 

Honor Student
shangtsung3
Posts: 4
Member Since: ‎12-01-2010
Message 14 of 22 (1,224 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

Has this been fixed yet?

Honor Student
shangtsung3
Posts: 4
Member Since: ‎12-01-2010
Message 15 of 22 (1,220 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

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Student
jovalent
Posts: 1
Member Since: ‎12-02-2010
Message 16 of 22 (1,198 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

I have been having same problem with my 7410 for since May - upgraded from Win XP to WIn 7 Pro.  I have no choice as this is company laptop.  My environment is wireless laptop and 7410 has been wireless from the beginning.  Never any problems with WinXP.  This problem has been documented on various HP Boards amongst other public forums.  It's no secret. 

 

Dear HP,

All we want for Christmas are AIOs that work with common/modern operating systems.  At the very least since this problem is nearing a year old - is someone to admit it and provide us an update when it should be fixed. 

 

John

Honor Student
pakgolf
Posts: 2
Member Since: ‎12-25-2009
Message 17 of 22 (1,173 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

Any movement on this issue.  I have the exact same problem.  Running win7 64bit on my laptop.  Have tried all recommended fixes to no avail.  Very frustrated.  Will be my last HP printer.  If I can't resolve I am going to ditch the printer!

Honor Student
shangtsung3
Posts: 4
Member Since: ‎12-01-2010
Message 18 of 22 (948 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

When is this going to be fixed???

Top Student
Hendrik53
Posts: 7
Member Since: ‎01-25-2013
Message 19 of 22 (451 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

Now, february 2013 this problem still exists in newest v13 scansoftware solutions.  Fresh install, all updates win7 64 pro with officejet 7410. I get Dutch version of earklier error screen. The first page of a multiple manual page scan is gone and not saved.

 

This seems NOT a communication error, but an error in the program. Is this to be fixed once?

Student
oceancoast
Posts: 1
Member Since: ‎10-11-2013
Message 20 of 22 (266 Views)

Re: Error Communicating with OfficeJet 7310 Scanner

I get the same error.. Have installed updates etc.. it seems HP doesn't care.  Scanner is pretty well useless.

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