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03-12-2012 01:08 PM
When I try to scan an item on my Officejet Pro 8500a, I get the error message; Microsoft Visual C++Runtime Library. Runtime Error! Program: c\Program files\HP\Digital Imaging\bib\hpqkygrp.exe.
The I get the following message; This application has requested the Runtime to terminate in an unusual way. Please contact the application's team for more information.
Can you help me or who do I contact?