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Error message when trying to scan on Photosmart C4280 (156 Views)
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vks Student
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vks
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Registered: ‎02-28-2011
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Error message when trying to scan on Photosmart C4280

‎02-28-2011 05:03 PM

Recently, I have been receiving an error message when trying to scan on my Photosmart C4280.  It reads:

C: \program files\HP\Digital Imaging\bin\hpqkygrp.exe

                The handle is invalid.

  and...the requested action could not be completed.

 

This began to happen after I installed an updated version of Webroot Internet Security - not sure if it is related.  I tried uninstalling HP all in one software and reinstalling the printer, but still got the same error message.

 

Any suggestions?

 

Thanks!

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