01-11-2011 01:46 PM
This Premier Multi-function tool is not very old; it was purchased NEW less than a year ago. I cannot send faxes.
The first page begins to load and then stops half way in to the loader/scanner. The process goes no further and the document is basically stuck. When I attempt to get the paper released from the loader (to try again) I have to wait even longer periods of time and usually have to power off the machine. The only Error codes that occassionally are revealed are limited to 388 .
WHAT CAN BE DONE TO REMEDY THIS ISSUE?
The machine can SCAN. I can hear the fax tones when the machine auto-answers or starts the sending process. The rest is a mystery...please assist.
The PA Refugee
01-11-2011 02:50 PM - last edited on 04-18-2016 12:25 PM by OscarFuentes
Error code 388 is a general line condition code:
|Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395|
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
This is from the HP support document at http://support.hp.com/us-en/document/buu02549
The printer loads the document and then attempts to fax. If the fax portion does not go through it could appear as if it were a stuck document in the automatic document feeder.
A fax support document to get you started is http://support.hp.com/us-en/document/c01632148
Please mark the post that solves your problem as "Accepted Solution"
02-13-2011 04:20 PM
I had the same problem. I noticed that the phone cord from the printer/fax was going across a power strip. I re-routed it and unplugged/plugged in the phone cord to the printer and now it works.
02-13-2012 05:06 PM
I had my phone provider present when I tried to fax out and received this error. I was able to fax to another line immediately after and it went thru. I have difficulty with a couple of numbers in particular. The technician said that the line was good and not sure why the fax would not go thru. I have had this problem with this machine since I got it with two different service providers. I don't understand the problem, any other ideas to correct this?