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Yorktaps
Posts: 1
Member Since: ‎05-22-2014
Message 1 of 2 (116 Views)

Fax Error!

I keep having an error for fax, I did not receive my last fax.

 

I have an HP office Jet 8600 plus, it is giving me this error msg:

 

"HP digital error Fax : cannot connect to server. check server name and address."

 

I ran a fax test report and it passed. Please help!

PhD Student
Wally_R
Posts: 883
Member Since: ‎12-10-2013
Message 2 of 2 (90 Views)

Re: Fax Error!

Hi Yorktaps,

 

From what you've described, the hardware of the machine, and the connection to the phone line is still fine. What seems to be happening, is that something has changed on your computer, and the printer cannot connect to the save folder that it used to save your faxes to.

 

For now, until we try to get this fixed, I would recommend enabling the paper printing of faxes - it's somewhere in the Setup(wrench)>Fax Setup menu (I just can't find the link I used to have to show it)

 

Also, re-setting up the fax to folder feature might help too: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01619066

 

The 8600 user guide is also a great source if information for setting up the Digital folder: http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf


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