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06-11-2011 05:44 AM
When I attempt to send a fax from the control panel of my HP Photosmart 3310, after connecting I hear a strange grinding sound and get a "fax scan failed" message.
Curiously, I am able to print, copy, and scan without problem. Even more curiously, I am able to fax when using the HP Solution Center software on my computer. I only get the error when I attempt to fax from the printer's console.
Additional information: fax test executed from the control panel passes. Scan test using HP's testing software passes.
Reinstalled all software. Reset printer by holding down # and 3 button while reconnecting power. Reset seemed to work, but still unable to fax from the control panel.
My initial thought was a hardware failure due to the grinding noise, but that should also occur when scanning from my computer.
Any help appreciated.