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Fax Scan Failed message HP Photosmart 3310 (140 Views)
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MichaelRFox Student
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MichaelRFox
Posts: 1
Registered: ‎06-11-2011
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Fax Scan Failed message HP Photosmart 3310

‎06-11-2011 05:44 AM

When I attempt to send a fax from the control panel of my HP Photosmart 3310, after connecting I hear a strange grinding sound and get a "fax scan failed" message.

 

Curiously, I am able to print, copy, and scan without problem.  Even more curiously, I am able to fax when using the HP Solution Center software on my computer.  I only get the error when I attempt to fax from the printer's console.

 

Additional information:  fax test executed from the control panel passes.  Scan test using HP's testing software passes. 

 

Reinstalled all software.  Reset printer by holding down # and 3 button while reconnecting power.  Reset seemed to work, but still unable to fax from the control panel.

 

My initial thought was a hardware failure due to the grinding noise, but that should also occur when scanning from my computer.

 

Any help appreciated.

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