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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
OfficeJet Pro 8630
Microsoft Windows 7 (32-bit)

Apologies for asking such a rudimentary question.  I am setting up scan to network folders and setup has asked for a filename prefix.  What is it and where do I find it?  Upgrading from 8600 which didn't ask this question, so I have the files already named.

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Accepted Solutions
HP Recommended

Hello @JDJLacrosse ,

 

Welcome to the HP forum.

 

No need to apologise. It is a valid question.

 

When you scanned a document, from the front panel of your old 8600, It would save the file as scan0001.PDF.

The prefix used was scan.

 

The new software is just asking you what you would like the prefix to be.

It is meant to help you find scans, done from the front panel, easier.

 

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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View solution in original post

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HP Recommended

Hello @JDJLacrosse ,

 

Welcome to the HP forum.

 

No need to apologise. It is a valid question.

 

When you scanned a document, from the front panel of your old 8600, It would save the file as scan0001.PDF.

The prefix used was scan.

 

The new software is just asking you what you would like the prefix to be.

It is meant to help you find scans, done from the front panel, easier.

 

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
HP Recommended

Hi,

i just want to ask if for the prefix also place holders like the date probably also in a special format like <YYYYMMDD> can be added?

 

Best Regards

Uwe

HP Recommended

Hi @ugie007

 

It used to be a part of the naming convention with the old software. for Some reason, it is not available with the new software. 

 

You would probably get a more detailed answer from phone support. www.hp.com/contacthp/

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Recommended

Doesn't explain that (1) you can manually enter a default file name under preferences and (2) how to reset the default to "scan0000x." You indicated that coding option isn't available. So, how do we get back to the default "scan0000x?"

HP Recommended

Hey @DrNIck

 

What printer do you have? Is it the OJ 8630 like the original poster? I would need to know so I can determine what software version you have in order to answer your question. 

 

Thanks, I look forward to hearing back from you. 

Sunshyn2005
I work on behalf of HP


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HP Recommended

I don'

 

 

I don't understand your answer. I have a 1415fnw with whatever their latest firmware is.

 

I've scanned four documents and I'm trying to save them.

 

I get as far as "Prefix" and that's it, can't save my document.

 

Can you give me some click-by-click procedure to save my document?  I can't think it would be too hard 

 

I can't really use the 'contact HP customer support" because they need my serial number and I can't pick up the printer and wrestle with it, bad back.

HP Recommended

What if I don't want to use a Prefix. I've never used one before and was never asked for one

Listing specialist
HP Recommended

Hello there HP, any luck with this?   I couldn't save the scanned pages I wanted to and ended up taking a picture of the pages, which is better than nothing, but, seriously, what's going on?

 

I'm scanning from my computer...

HP Recommended

Just adding "scan" as the prefix did NOT work.  The entry box had nothing in it to begin with, so i tried first just adding scan inthe field, then  adding a title and/or date after the prefix - as per examples in other solutions - and got nowhere.  So your solution seem to me to be either worthless or incomplete.

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