04-08-2013 01:08 PM - edited 04-08-2013 01:11 PM
HP LaserJet Pro 400 color MFP M475dn- CE863A
Printer is on a network and can connect to multiple computers that include: Mac OS X, Windows 7, and Windows XP.
When I try to print from my iMac, the printer queue says "The printer is not connected". When we try to print from the Windows computers, it just sits there in the queue and doesn't print. When I go over to the printer itself and try to print either a demo page or a supplies page directly from it, it says on the screen that is printed it but nothing happens. It doesn't hum or anything! The port where the network cable is connected is lit green which HP says that means that the network cable is connected. We have had this printer for a year now and something like this has never happened.
I haven't switched any software or anything before this happened. It was working fine on Saturday when we were using it, but when we came into work today, it just decided it would stop printing!
I am stumped! I tried 'pinging' the printer's IP address from my iMac and it pings just fine. Does anyone have any tips?
(I tried doing the obvious too- like turning the printer on and off and shutting the computers down- and nothing!)
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04-08-2013 01:20 PM - edited 04-22-2013 09:20 AM
Okay, so I'm feeling slightly stupid right now. I decided I would shut the printer down for about an hour to see if that was it and what do you know- it was! I had shut it off a few times before but I guess it just wasn't long enough. What a pain!
Thank you to anyone who took the time to read this! Sorry to waste anyone's time!!
04-22-2013 03:20 AM - edited 04-22-2013 03:21 AM
You don't have to feel stupid, me and another user have the same problem with this printer: sometimes it hangs completely, it does not print anymore from the network until you power-cycle the unit: http://h30499.www3.hp.com/t5/Multifunction-and-All
I think there's a serious firmware bug and it's incredible that appears that hp doesn't want to fix it.