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michaeldemay
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Member Since: ‎10-10-2012
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HP 2320 has dial tone but will not send or receive faxes

HP Color Laserjet CM2320fxi MFP

 

Windows 7 64-bit

 

We have moved locations and we are trying to reconnect our printer/ fax.  I have gone through the guides and all the settings look correct.

 

I am on an internal network, so we have to dial 9  to dial out (I have entered this into the fax set up)

I then run the test and the printout lets me know there is dial tone.

 

But when I attempt to fax out I get 2 errors 1.) No Dial tone or 2.) No answer

I am getting "No answer" without the fax making a call. 

 

My guess is that the HP printer is not communicating with the phone system to let it reach the outside line.

 

Do you have an alternate solution?

 

Thanks

 

Michael

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