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Honor Student
wcarol
Posts: 3
Member Since: ‎01-30-2013
Message 1 of 3 (119 Views)

HP 310a cannot scan

[ Edited ]

My printer doesn't seem to want to scan from printer, tells me to scan from computer - the HP solution Centre seems to have disappeared as well. - it says device is not installed. Have re installed via the cd and it still does not work.

Regents Professor
jason_h
Posts: 3,962
Member Since: ‎10-09-2012
Message 2 of 3 (104 Views)

Re: HP 310a cannot scan

Hey wcarol,

 

It sounds like your installation has become corrupt and needs to be cleaned out.  I will provide the steps below to run the automated scrubber program built into the install file for this printer.  Let me know if you are able to regain full functionality by performing this scrub.

 

 

1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download.
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers.  For HP computers run the Uninstall_L3.bat
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
13. Use this tool to clean the system and registry.  Note: This utility is not HP sponsored or approved.  HP and I are not responsible for damages or loss of data caused by the utility.  This step is optional.   You can skip it if you want.
14. Download the full feature software and drivers
15. Run the download to reinstall the printer
 
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I am not an HP employee.
Honor Student
wcarol
Posts: 3
Member Since: ‎01-30-2013
Message 3 of 3 (86 Views)

Re: HP 310a cannot scan

Hi Jason

 

Thanks for your help, however unfortunately have treied it twice and doesn't work, think the only optionI have now is to go and purchase another printer.

Thanks again for your effort.

Carol

 

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