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Honor Student
SoBayCarol
Posts: 2
Member Since: ‎04-09-2012
Message 1 of 2 (510 Views)

HP 6310 all in one - not scanning

I needed to reinstall HP 6310 software on my Windows 7 64 bit. The installation Cd guided me to a new driver which I downloaded. Printer will only work with a direct connection from printer to laptop ( I was using a USB HUB).

Now I tried to scan - solution center will pop up and allow me to choose document and name it... but it doesn't scan.

I have turned off the printer and rebooted the computer.

 

Thanks for the help!

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 2 (493 Views)

Re: HP 6310 all in one - not scanning

hi there, 

 

This article may have the answer to your problems. Give the steps outlined a shot and let us know if it helps. 

 

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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