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j-k Tutor
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HP 6500A Wireless scan says "no computer detected"

My OS is Mac OS X 10.7.3, Lion. Our new HP OfficeJet 6500A prints OK, but will not scan: Message on the printer front panel is "No Computer Detected," message in the iMac Open Scanner window is "Failed to Open a Session on the Device." When I atttempt to scan, the printer and computer lose their wireless connection. Is this a Lion problem or an HP 6500A problem? How fix?

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j-k Tutor
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Message 2 of 6 (4,925 Views)

Re: HP 6500A Wireless scan says "no computer detected"

Quick update: Turning the printer off and then back on solved the problem, at least temporarily. It scanned! Does anyone have a more permanent solution? Thanks — j-k

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Message 3 of 6 (4,899 Views)

Re: HP 6500A Wireless scan says "no computer detected"

Hey there. Try working through this document:

 

A 'Connection Error' or 'No Computer Detected' Error Message Displays When Attempting to Scan from t...

 

Hope this helps!

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j-k Tutor
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Message 4 of 6 (4,896 Views)

Re: HP 6500A Wireless scan says "no computer detected"

Hi, SeanS: Thank you. Is there a similar document for the Mac OS? This one addresses only Windows, and I'm on an iMac with OS 10.7.3 (Lion). 

 

(Turning the printer off and then back on solved the problem a couple of days ago, so that is a workaround. I just wonder if there's some underlying flaw in the connection, installation, driver, etc., that we can correct.)

 

Thanks again.

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Message 5 of 6 (318 Views)

Re: HP 6500A Wireless scan says "no computer detected"

I came here looking for a solution to the very same problem for our Windows 10 computers. The document you link to no longer exists, but the printer problem is still with us. Is there a better solution? This printer works fine, and we can scan to memory cards, but that seems to defeat the entire purpose of having a wireless all-in-one printer...

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Message 6 of 6 (239 Views)

Re: HP 6500A Wireless scan says "no computer detected"

Hey HP, why not actually fix the problem of your printer becoming inaccessible rather than recommending unchecking the box and sweeping it under the rug?  This is an annoying problem that is affecting every Windows 10 computer in our environment!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation