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j-k Tutor
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j-k
Posts: 8
Member Since: ‎02-20-2012
Message 1 of 4 (4,024 Views)

HP 6500A Wireless scan says "no computer detected"

My OS is Mac OS X 10.7.3, Lion. Our new HP OfficeJet 6500A prints OK, but will not scan: Message on the printer front panel is "No Computer Detected," message in the iMac Open Scanner window is "Failed to Open a Session on the Device." When I atttempt to scan, the printer and computer lose their wireless connection. Is this a Lion problem or an HP 6500A problem? How fix?

Thanks.

j-k Tutor
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j-k
Posts: 8
Member Since: ‎02-20-2012
Message 2 of 4 (4,021 Views)

Re: HP 6500A Wireless scan says "no computer detected"

Quick update: Turning the printer off and then back on solved the problem, at least temporarily. It scanned! Does anyone have a more permanent solution? Thanks — j-k

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SeanS
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Member Since: ‎11-22-2011
Message 3 of 4 (3,995 Views)

Re: HP 6500A Wireless scan says "no computer detected"

Hey there. Try working through this document:

 

A 'Connection Error' or 'No Computer Detected' Error Message Displays When Attempting to Scan from t...

 

Hope this helps!

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j-k Tutor
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j-k
Posts: 8
Member Since: ‎02-20-2012
Message 4 of 4 (3,992 Views)

Re: HP 6500A Wireless scan says "no computer detected"

Hi, SeanS: Thank you. Is there a similar document for the Mac OS? This one addresses only Windows, and I'm on an iMac with OS 10.7.3 (Lion). 

 

(Turning the printer off and then back on solved the problem a couple of days ago, so that is a workaround. I just wonder if there's some underlying flaw in the connection, installation, driver, etc., that we can correct.)

 

Thanks again.

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