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04-08-2012 09:13 PM
I have checked several posts. Can print to the 8600 but not scan.
1. ESET Diasbled,
2. Uninstalled and reinstalled software
3. Ran HP Scan Diagnostic and indicaiton is WIA and TWAIN will not connect.
4. The WIA, RPC and Shell Services are all running
04-10-2012 09:49 AM
Same problem here. After reinstallation of all software, I get the message that my printer is set up. I can print the test message. When I try to scan to computer, I get a message that my 8600 cannot be found!
04-18-2012 02:57 PM
We are trying to track down WIA issues such as this. If you feel comfortable, would both of you be so kind as to do a registry export of the following registry location (it's the WIA/StillImage devices instances key):
Just open "RegEdit", navigate to this key, right click on it and select "Export". ZIP this up and either email it to me or post to this forum. I can't guarantee that I will be able to figure it out from this, but it can't hurt
04-18-2012 03:35 PM
I seached the registry for the entry "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contr
Any other thoughts?
04-18-2012 03:45 PM
Wow, really? This is the default Microsoft key for still imaging devices since Windows XP.
To confirm, if you navigate in RegEdit to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro
Can you double check Device Manager as well, and see if you have an "Imaging Device" category? Are there any devices listed there?
04-21-2012 07:49 PM
OK...I spoke with a lady and she had me uninstall all my 8600 installation software. She then had me insure that the software was completely deleted thru the control panel. Finally she had me check for any other HP sofware from previous printer installations. The new software should do this, but sometimes will miss a program. I then rebooted.
Then she had me go to the HP web site, and download the installation software fresh. She waited with me through the whole process. Finally I had to reboot again...and VIOLA it worked!!
No problems since,
04-21-2012 08:05 PM
Fantastic, I am happy to hear this worked for you!
04-21-2012 08:50 PM
I however am still having a problem and since between my home and work I have other HP printers 4100, 1320, 8500 series printers I cannot uninstall them but still expect my 8600 to work.
Any other thoughts?
04-22-2012 07:38 AM
in what fashion are your other devices not working?
08-11-2012 01:22 AM