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01-09-2009 07:54 PM
I am working on a customers PC as they suddenly are getting an error when trying to scan to Windows Mail E-mail.
I've contacted HP Chat support 4 different occasions, and each time, no resolution.
Windows Vista Home Premium 32 bit, with Windows Live One Care, and HP Solution Center
Start up HP Solution Center, Scan Document, Click on Scan to E-mail, and go. Scanner scans the document, and then the stop error appears that reads as follows:
"This feature requires that working e-mail software is installed on your system. To enable the e-mail feature, first install your e-mail software. Next, from the settings menu in the Director, choose E-mail settings and then click on the E-mail tab. Finally, select your e-mail software as the current e-mail setting."
I did the above steps, and sure enough, Windows Mail is the Only application shown, as it is the only mail application loaded.
So, I went into Windows Mail, and made sure it was set to be the default mail handler. It was.
I did a level 3 uninstall of the HP Printer software, which did not remove all of the program. I manually removed the rest of the components, cleaned the registry, and then re-installed via the disk.
Then I did a Level 4 uninstall, and re-installed.... Same error.
I re-built Vista Windows Mail (As you cannot uninstall it), and started playing with some of the security settings.
In Windows mail, under Options, Security Tab... I unchecked "Warn me when other applications try to send mail as me" and "Do not allow attachments to be saved or opened that could potentially be a virus"
I re-tried the scan to e-mail feature, and it worked.
So, I rebooted to test the robustness of the change.
After a Reboot...I got the same stop error message from HP.
Has anyone else had this issue? Is it a Microsoft problem or is it an HP issue?
Any information is appreciated....as this is driving me nuts! and I have to get this PC back to my customer.
01-11-2009 09:37 AM
Hi, I have an identical problem, except it's with C5280 drivers, Windows XP and Outlook Express.
Drivers appear to ignore the existence of Outlook Express as the default email client.
Like you, this is driving me nuts.
Any help greatly appreciated!!
01-12-2009 01:24 AM
Fo this I have found a web ink it may help us.
Here is the web link:
01-12-2009 09:24 AM
Unfortunately I've already been through the process that the article suggests... the DIM software is installed and running, and the "scan to email" setting has been correctly set in HP Solution Centre to point to Outlook Express.
I ran through the procedure again to be sure, but still no solution, the scan seems to work OK but then the error message described above pops up.
Does anybody have any other suggestions?
01-12-2009 04:04 PM - edited 01-12-2009 04:09 PM
Agreed. This process does not work.
Nor the Level 4 uninstall. Incidentally, the Level 4 Uninstall does NOT remove all of the driver files as HP says it does.
I had to manually go in and remove the printer software after the level 4 uninstall.
Then, I had to go back into the registry and delete the HP Printer registry keys to remove all the stuff that was left behind.
So far, there are Zero Microsoft articles that I can find, and Zero HP articles. Zero help from the customer support as well.
Nobody seems to know why this doesn't work other than pointing fingers at eachother... UGH!!
If anyone knows of a fix, I'd surely appreciate it!
01-13-2009 08:04 AM
fwiw... I'm having exactly the same issue with an L7555 on XP.
This was actually working last week, but I was having issues with the scanner randomly cropping the image. At the direction of HP support, I uninstalled HP Solution Center and reinstalled it, and now the Scan to e-mail function is not working at all.
01-28-2009 02:32 PM
06-18-2009 02:33 PM
I am having this same problem, and no one is able to help. I am wondering if anyone has found a solution to this problem? If so, please can you share what you did to resolve the problem. I am receiving another error message along with the one you mention here. It says, "The program could not find any supported e-mail programs on your system. Click ok to close the program. Please install a supported e-mail program and then try again. I don't get it, windows mail is what came on this computer?? I have an HP Touchsmart 64bit system. I am not very good with computers at all, but having been learning along the way. If anyone can help with this problem please let me know.
06-19-2009 01:16 PM
Hi sacgirl - I've certainly not found a solution yet, and although there is a workaround, it's still very annoying that the options on the device don't work the way they should.
So much for the "HP Total Care" logo currently at the top of the forums - here we are almost 6 months later and still no solution.
11-11-2009 06:16 PM
I have been having the same problem but have solved it by saving the file as a RICH TEXT FILE rather than jpg and it works ok.
Hope this helps you somewhat.