12-07-2008 03:33 PM
12-09-2008 06:04 PM
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
01-08-2009 09:06 PM
There are a number of people with this issue so I am responding to yours with the response I had to the first person.
I am now also in your world. I get the same error with an HP Office Jet Pro L7555. I spent five +_ hours trying to fix, download, and in chat sessions today to try and correct with HP to no avail. I will now get "contacted" within three days after someone else reviews it. The only difference is that mine worked fine five months with an old laptop I had operating with Windows XP Professional. I recently bought a new computer with Windows Vista, installed the appropriate drivers got your error message, uninstalled once on my own and twice with HP reps to no avail getting the same error message you are getting. I think HP knows it has a compatibility problem with Windows Vista but does not know how to resolve it. What is your operating system? There also is another way to scan, still a pain in the buttocks, but easier than going though paint because it uses the HP scanning device mechanism but bypasses HP Solution Center. Let me know if you want that method and I will try and walk you though it.
I reinstalled three or four times today from various methods and none of them corrected the issue. There is also a patch on the HP website to supposedly fix compatibility issues with HP and Vista at least for my printer/scanner/copier that I installed but it did not correct the issue. I will post everyone if HP ever resolves the issue with me.
01-09-2009 12:06 PM
Re HP Cue Scanning flow problem.
From other forum replies I started looking in C:\programfiles\HewlettPackard\Digitalimaging\bin and by chance clicked on "hpiscnapp" and lo and behold found that I could scan from there. It was a bit way round to do it., but it beats keep uninstalling etc and getting nowhere. I feel that HP has a problem and has not put enough effort into fixing it.
01-09-2009 12:37 PM
I am still tryign to resolve the issue with HP so it works properly from the HP Solutions software. The yare sendign me "fixes" about every hour or so. Nothing has worked as of yet to resolve the error message from the HP Solution Center.
However, similar to you while going through a chat session checking the scan function there is another file in the HP or Hewlett Packard file folder that also initiates the scan function. Once in the HP folder (or Helwett Packard folder) open the Digital Imaging folder then double click on the Bin folder and double click on the follwoing file: hpqscnvw This also open the scanning function. For now until the issue gets resolved I created a shortcut on the desktop and scan from this since it is the HP scanning format which is much easier to use than Paint.
I agree with you, there is a problem with the HP software in its relationship with Vista. When I ran Windows XP Professional on another laptop I had no issues using the HP Solution Center for scanning. I will post a resolution if HP ever actually resolves the problem. I just received two more emails directing two different types of fixes again (some of which I think were already tried in a chat session and did not dcorrect the issue). IF anything works I will copy to all.
01-10-2009 07:30 AM
Since I first posted I have reinstalled the sw and it has been working. I have XP. I read on another forum that if you clean your registry and delete registry items related to the HP sw, that will cause the scanning not to work. I have since cleaned the registry and unchecked any HP related items so they didn't get deleted. Scanning is still working so, I assume there was something to that. I'm not enough of a PC expert to dig into registry stuff, so I'll just continue to make sure the HP registry stuff doesn't get deleted.
06-05-2009 01:38 PM
06-05-2009 08:12 PM
06-21-2009 01:18 AM
Hi after hours of re installing and searching I stumbled on this solution - making a new entry in the registry - it work first time - I have not tried
a reg scan or virus scan as yet as it would seem that these scans are the downfall of some HP software.
Hope it works for you
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax