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Honor Student
sandrasilipo
Posts: 3
Member Since: ‎10-14-2011
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HP Deskjet 2050 J150a scanner problem

I have just bought an HP Deskjet 2050 J150a and when I try to use the scanner I get the following message:

 

'The HP Deskjet 2050 series was not found'.

 

I have already followed all the online advice, in particular I have uninstalled and installed again the driver and software three times (the first and second time I installed the basic version, the third time I installed the full version).

 

After installation, the scanner works, but if I swtich the computer off and on again, I get the error message again.

 

Any ideas? Thank you.

 

 

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