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jooproelofs
Posts: 1
Member Since: ‎01-10-2012
Message 1 of 30 (28,037 Views)
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HP Deskjet 2050 J510 series my scanner doesn't work

got this HP as a birthday present, windows 7 says cannot scan

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ScannerDude
Posts: 34
Member Since: ‎01-10-2011
Message 2 of 30 (28,020 Views)

Re: HP Deskjet 2050 J510 series my scanner doesn't work

jooproelofs,

 

Sorry you are having problems.  If you are running WIndows 7, make sure you have the latest drivers installed from the installation CD that came with your printer.  If you lost your installation CD, you can download the latest software from here:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId...

 

If you already have the drivers installed, can you check if you are able to print or copy?  That will at least confirm the connection to the printer is working correctly and we can continue troubleshooting from there.  Let me know what you find!

 

Troy

Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
c4warrior
Posts: 2
Member Since: ‎03-11-2012
Message 3 of 30 (27,806 Views)

Re: HP Deskjet 2050 J510 series my scanner doesn't work

I was curious if this was resolved? My 2050 will print and copy perfectly, but when I try and scan it gives me the message "Scanner communication cannot be established" etc. This is a brand new printer and it was working fine before I rebuilt my computer. Drivers are properly installed and reinstalled, hardware diagnosis came up clean. I'm not sure what to do at this point.
Provost
pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 4 of 30 (27,783 Views)

Re: HP Deskjet 2050 J510 series my scanner doesn't work

[ Edited ]

Hi 

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
nurdyda987
Posts: 1
Member Since: ‎06-12-2012
Message 5 of 30 (27,293 Views)

Re: HP Deskjet 2050 J510 series my scanner doesn't work

HP Deskjet 2050 J510 series my scanner doesn't work

Provost
pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 6 of 30 (27,289 Views)

Re: HP Deskjet 2050 J510 series my scanner doesn't work

[ Edited ]

Hi nurdyda987,

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
hani71
Posts: 1
Member Since: ‎08-18-2012
Message 7 of 30 (26,581 Views)

Re: HP Deskjet 2050 J510 series my scanner doesn't work

cd for my printer dosn't work the serial no ch350-10002 thanks

Provost
pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 8 of 30 (26,541 Views)

Re: HP Deskjet 2050 J510 series my scanner doesn't work

Hi hani71,

 

What is the operating system on your computer?

 

You can download the drivers and software from the link below.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=4027469&task=&

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
judesampath
Posts: 2
Member Since: ‎09-25-2012
Message 9 of 30 (25,938 Views)

Re: HP Deskjet 2050 J510 series my scanner doesn't work

My Hp deskjet 2050 J510 series scanner was doesn't work

Provost
pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 10 of 30 (25,936 Views)

Re: HP Deskjet 2050 J510 series my scanner doesn't work

Hi judesampath,

 

What is the operating system on your computer?

 

Can you make a standalone copy from the printer?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation