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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

DJ 3050a 611G is brand new. It will print and copy but won't scan from either printer control panel or from HP software interface. I am not using the wireless feature. I am directly connected to my computer via USB port. I have updated my software and drivers. Still not luck. I have tried the HP diagnostics but can only get to the windows sectio and an error says it won't scan using (WIA). The diaganostics will allow me to skip this but then stops at the next section.

Original issue was that the "printer can't find computer"

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

See if you can scan using the information here:

 

Multifunction Printers

Win 8: c03511921 http://support.hp.com/us-en/document/c03511921

Win 7: c03476857 http://support.hp.com/us-en/document/c03476857

Win Vista: c03517146 http://support.hp.com/us-en/document/c03517146

Win XP: c03517150 http://support.hp.com/us-en/document/c03517150

 

Laserjet Multifunction Printers

Win 8: c03755019 http://support.hp.com/us-en/document/c03755019

Win 7: c03584750 http://support.hp.com/us-en/document/c03584750

Win Vista: c03584647 http://support.hp.com/us-en/document/c03584647

Win XP: c03584350 http://support.hp.com/us-en/document/c03584350

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.

View solution in original post

19 REPLIES 19
HP Recommended

See if you can scan using the information here:

 

Multifunction Printers

Win 8: c03511921 http://support.hp.com/us-en/document/c03511921

Win 7: c03476857 http://support.hp.com/us-en/document/c03476857

Win Vista: c03517146 http://support.hp.com/us-en/document/c03517146

Win XP: c03517150 http://support.hp.com/us-en/document/c03517150

 

Laserjet Multifunction Printers

Win 8: c03755019 http://support.hp.com/us-en/document/c03755019

Win 7: c03584750 http://support.hp.com/us-en/document/c03584750

Win Vista: c03584647 http://support.hp.com/us-en/document/c03584647

Win XP: c03584350 http://support.hp.com/us-en/document/c03584350

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
HP Recommended
I used method 3: use Windows Fax and Scan
Thanks
HP Recommended

I purchased this printer last summer. I have been scanning regularly and found that every once in a while the scan would not work and I would have to turn the machine off and start over. Last week the scanner quit working and nothing I have done will help. I have reinstalled the program, performed all the updates, used the scan on the print icon and tried scanning from the machine itself.

 

Please giveme some advice on this. I am running a business that requires that I scan items on a daily basis.

 

Thank you

Sheila

HP Recommended

the link is not working anymore, can you please provide an active one? as I'm facing the same problem with my 3050a scan using MAC.

 

thnx

HP Recommended

My HP 3050a will print, but not scan, it says computer not found, how is that possible?

 

The link given in the solution here no longer works, can it be updated?

 

Thanks.

 

I'm connected to a Mac with OS 10.6. I've uninstalled and reinstalled, nothing changes.

HP Recommended

Has anybody got the awnser to this one, the link does not work anymore.

 

 

HP Recommended

I have the same question.  My Deskjet 3050A no longer scans and I keep getting a message I need to sign up for Snapfish.  All I want to do is scan a photo into my laptop and adjust the size while I do it.  That option is also gone now.  What happened?  Do I need to buy a NEW All-In-One---by a different company---so that I can depend on it working??

HP Recommended

I am having the same problem.  I can't scan and the link doesn't work.  Is it time to change companies to one I can depend on?

HP Recommended

when i click on icon i get message scanner is currently in use but it is not

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